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Lifetime Warranty T&C's

Terms and conditions of the Heat Mat Lifetime Warranty

"Your underfloor heating system (heating mat, 3mm heating cable, underlaminate mat or NGTouch thermostat) has been manufactured and supplied in the European Union by Heat Mat Limited, and the following Warranty is supplied in accordance with the general product liability rules, as stated in Directive 85/374/CEE, and all relevant national laws. You are provided with a fifteen year warranty on your purchase for eventual defects in material. Details and evidence of defects has to be presented to Heat Mat or an authorised UK or Ireland distributor for approval. When your warranty is invoked, your damaged product will either be repaired or replaced free of charge to yourself.

Your warranty does not cover the following:

  • Any faults caused by misuse.
  • A system which has not been installed in accordance with the manufacturer's guidelines.
  • Any other subsequential or consequential damages.
  • Any system that had not been paid for in full.

Heat Mat Limited are covered by an international insurance covering warranty payments.

In addition to the above warranty, Heat Mat offer a lifetime extension to the above warranty on your heating system. To be covered by this extra warranty in addition to the above stipulations you must also:

  • Register your product within 90 days of purchase.
  • Be able to provide your proof of purchase of the system, a normal retail invoice/receipt is sufficient for this purpose.
  • Ensure the system has been installed in accordance with Heat Mat's installation guidelines and it must be protected by a suitable RCD.
  • Ensure that all installation work is compliant with current IEE wiring regulations and installations must comply with Part 'P' of the Building Regulations. You should retain your Part 'P' certificate as proof of this.

If the above stipulations have been followed, Heat Mat will provide a lifetime warranty once the original fifteen year warranty expires for your system. This warranty runs for the life of the floor covering above the original installation. This warranty covers manufacturing defects in the heating system supplied. Details and evidence of defects has to be presented to Heat Mat or an authorised UK or Ireland distributor for approval. When your warranty is invoked, your damaged product will either be repaired or replaced free of charge to yourself.

The repair or replacement of your system is the only remedy available to you under these warranties. None of the above warranties affect your statutory rights. Heat-Com a/s and Heat Mat Limited will in no event be liable for consequential losses or secondary charges including, but not restricted to, the cost of replacing or repairing floor coverings, any costs associated with utility expenses or running costs, professional fees relating to trades peoples' subsequent work or any other damage caused to material items."

Heat Mat Limited is covered by an international insurance covering Warranty payments. Heat Mat's Lifetime Warranties run for the lifetime of the floor covering above the original installation. The repair or replacement of the system is the only remedy available under these Warranties, however Heat Mat will look favourably on covering any costs associated with repairing floors which have been damaged as a consequence of repairing a Heat Mat underfloor heating product suffering from a manufacturing fault.

None of the above Warranties affect your statutory rights. Heat Mat will in no way be liable for consequential losses or secondary charges including, but not restricted to, the cost of replacing or repairing floor coverings, any costs associated with utility expenses or running costs, professional fees relating to trades peoples' subsequent work or any other damage caused to material items.